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Q: What are your hours?
A: The factory and sales department is open Monday through Friday, 7:30 am to 3:30 pm PST; our showroom is open by appointment only. We are closed Saturday and Sunday.
Q: Do you offer factory tours?
A: Tours of the factory are limited to Mondays and Wednesdays at 10:00 am only. We recommend that you call ahead to confirm your arrival and our availability to host. Because this is a working factory, tours are limited to about 30 minutes and no more than four to five visitors per tour, please. Thank you in advance for understanding. No open-toed shoes or sandals allowed, but cameras and questions are welcome!
Q: I see two different Kanstul websites. What is the difference?
A: www.kanstul.com is the official website of Kanstul Musical Instruments.
Q: Where are your instruments made?
A: All of our instruments are manufactured in Anaheim, California, right here in the United States of America. We are located about a mile and a half from Disneyland.
Q: Where can I try a Kanstul instrument?
A: An authorized Kanstul dealer, brass conferences and trade shows, and of course our showroom, which is open by appointment only - please call the sales department at (714) 563 1000.
Q: Where can I buy a Kanstul instrument?
A: Any authorized Kanstul dealer (see our Dealers page). If your local dealer does not carry Kanstul products, please ask them contact our sales department at (714) 563 1000.
Q: Do you sell direct to the public?
A: Our instruments are available through authorized Kanstul dealers only. The only instruments available directly from the factory are our G Bugles, select specialty instruments such as coach horns and ceremonial bugles, mouthpieces, parts and accessories.
Q: Is there a waiting period?
A: Our instruments are built to order, and the process usually takes four to six weeks, depending upon the volume of work in the factory at the time of order.
Q: Do you offer repair services?
A: We will repair all Kanstul instruments, and many popular brands at our discretion. Please make any repair inquiries in writing to firstname.lastname@example.org. You may be instructed to send the instrument to us, at which time we would inspect and advise. Zig Kanstul himself will examine the instrument to determine exact repair costs. We request that you send the horn to us via UPS (insured) to the factory address:
Kanstul Musical Instruments
Be sure and include a letter with details of the nature of the work desired, and your contact information. Also in the letter, please specify if you want us to notify you prior to beginning work. Otherwise, we will contact you after the work is done by phone or email with an estimate, and will accept payment by money order, check or by credit card.
Wrap and pack the horn carefully, and ship via UPS Ground (or your preferred carrier). Please do not send us the case, just the instrument. It has been our experience that the horn can be made more secure when not packed inside the case. Thank you in advance.
Q: How do I order parts?
Q: What forms of payment do you accept?
A: We accept payment by check, money order, wire transfer (we will provide account information) or by credit card. Please be advised that credit card transactions are subject to an additional 1.5% for Visa/MC or Discover; or 3.75% for American Express.
We accept credit card information by fax, (714) 563 1661; or by phone, (714) 563 1000 during our regular business hours only. At this time we do not accept PayPal.
Q: Do you offer a warranty on your horns?
A: We offer a one year limited warranty against manufacturing defects. The full text appears on our Warranty page.
A note about "acid bleed": When the bell rim is soldered, some acid (in the form of flux) may remain inside the bead. We take care so that when we bake the lacquer, if an acid bleed were to occur, the horn would still be in our hands, and therefore the condition could be corrected. The horns are all inspected carefully by many individuals prior to shipping, however an acid bleed can occur later. What sometimes happens is that a bump or other damage to the bell months or even years later - or sometimes even cleaning in an ultrasonic tank more powerful than ours - can cause minuscule cracks in the solder, allowing moisture to get in and later expand to push the acid out.
Q: Do you make instruments for other companies?
A: Kanstul Musical Instruments is a supplier to the industry, providing services, tooling, parts and instruments to companies in North America and Europe.
Q: How long have you been around?
A: Kanstul Musical Instruments has been in business since 1982 and is about to celebrate 30 years. Zig Kanstul has been designing and building horns for over 50 years, and his illustrious career includes lengthy stints at Olds and Benge, and he has consulted for numerous other companies over the years.
Q: Who plays your horns?
A: Kanstul instruments are used by some of the most famous and high profile artists, such as Herb Alpert, Doc Severinsen, Arturo Sandoval, Greg Adams, Marcus Belgrave, Richard Steuart, Claudio Roditi, Tim Wendt, Bennie Cowan, Chuck MacKinnon, Phil Driscoll, Walt Johnson, Dontae Winslow, George Roberts, Mike Suter, Steve Reid, Charley Davis, Rashawn Ross, John Engelkes, Les Benedict, Alan Kaplan, Mike Roylance, Robert Carpenter, Carson McTeer, Joe Barati, Jeff Cortazzo, Craig Gosnell, Phil Teele and many others.
Our outstanding instruments can be heard at Disneyland, Medieval Times, and in our nation's capitol including the top military service bands and ensembles: the Naval Academy Drum & Bugle Corps, the US Marines "Commandant's Own" Drum & Bugle Corps, the 3rd Infantry "Old Guard" Fife and Drum Corps, the US Air Force Concert Band, The US Army Band "Pershing's Own" Herald Trumpets, the Navy School of Music, the United States Military Academy at West Point and more.
Q: What is that line on my copper bell?
A: That line is supposed to be there. Our copper bells are made from a single sheet of copper. The line is where the bell seam is joined by brazing. The filler metal (brazing material) is bronze-based, and yellowish in color in contrast to the reddish color of the copper.
Q: What kind of valve oil do you recommend?
A: We do not recommend any particular brand of valve oil, however any high quality pro oil is acceptable for use on Kanstul horns.
Q: How do I become an authorized Kanstul dealer?
A: Please contact our Sales Manager at (714) 563-1000, or by email, email@example.com
Q: What is the difference between flugel horn mouthpiece tapers?
A: The following information is reprinted with permission from www.mouthpieceexpress.com
Guide to Flugelhorn TapersConfused about tapers? We used to be, too! Here's the scoop on flugelhorn mouthpiece tapers. If you are using the wrong taper, you may be experiencing poor intonation and response!
Additional flugelhorn mouthpipes are available for $60 each plus shipping.
Q: What should I use to clean my horn?
A: For horns with a lacquered finish, wipe clean with a soft cloth, such as double knap flannel (like a cloth diaper) or microfiber. We use Tarni-Shield on silver plated horns. We mix the product half and half with water. It goes on evenly, dries quickly and polishes off easily with double knap flannel.
Q: I like Amado water keys but they don't really drain that well. What can I do?
A: The Amado water key, while quite popular, has a much smaller hole where it is attached to the crook. It is best to keep the inside of your slide(s) free of debris by cleaning them frequently using a snake. For best results, simply tilt the horn downward and open the water key. The water should drain on its own, or with a light "puff" of air. Do not blow hard into the mouthpipe because this will push the water past the hole.
Q: I want to date a horn, or identify it by its serial number. How do I do that?
A: To date or identify a horn by its serial number, please email your request to firstname.lastname@example.org. Be sure to include the serial number and a description of the horn in question.
Q: I have an F Besson instrument that is in need of parts or repair. Can you help?
A: Kanstul built many instruments for Besson. To find out whether or not a Besson horn was built by us, send an email to email@example.com. Please give the serial number and a description of the horn, including the markings on the bell.
Parts and repairs are available for Kanstul-made horns.
Additional information about F Besson instruments, including model numbers and descriptions, can be found at The Besson Loyalist
Q: What straight mutes fit your Model 920 and 1520 Piccolo Trumpets?
A: A standard piccolo trumpet mute fits the 920, and the A- and Bb bells of the 1520. A D trumpet mute fits the G bell of the 1520.
Q: I just acquired a used French Besson C trumpet made by Kanstul. It came with three interchangeable leadpipes (68, 75 and 76). What do the numbers mean?
A: This model Besson C trumpet (sometimes referred to as the Besson Meha C) shipped with three mouthpipes, each marked with a two-digit number to distinguish them from one another. The first digit referred to the mandrel - either the no. 6 (ML) or the no. 7 (Large Bore). The second digit referred to the number of eights of an inch from the small end that the pipe is cut. The 68 mouthpipe, for example was from the no. 6 mandrel and cut 1" (8/8ths) from the small end.
Q: Does Kanstul offer a sponsorship / partnership / endorsement program?
A: At this time, we do not offer an endorsement program for artists or organizations.
Q: What metals / alloys are available for bells?
A: We work with yellow brass, bronze and copper. Our bronze is sometimes referred to as 85-15 and is roughly the color of champagne. We also work with red brass, that's 90-10. Bell materials are generally available in thickness ranging from .017" to .025".
Q: What is Monel and why is it used for pistons?
A: Monel is a trademarked commercial alloy that is available with a high degree of consistency from a number of sources. It is a compound of nickel and copper, and resistant to corrosion. Monel is a malleable yet durable material for pistons.
Q: Can you tell me more about my F Besson instrument?
A: For years, Kanstul Musical Instruments manufactured a range of horns for Boosey & Hawkes (now known as The Buffet Group). Some information about F Besson instruments, including model numbers and descriptions, can be found at The Besson Loyalist
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